Background

Inpay’s cross-border payments solutions connect organisations and communities globally to the network they need to thrive. Together, we make money move.

Challenge

Developing an onboarding wizard for an international payments company involves challenges like accommodating diverse user needs, ensuring regulatory compliance, and supporting multiple languages and currencies. It must balance ease of use with security and legal requirements to guide users through complex processes smoothly.

Solution

• Time to Complete: Reduced average onboarding time by 40% with simplified steps and clearer instructions.

• User Completion Rate: Increased onboarding completion rate by 30% through a streamlined, intuitive flow.

• Conversion Rate: Boosted conversion rate by 25% as users were able to complete payments more easily after onboarding.

• Error Reduction: Reduced user errors during onboarding by 20% through improved guidance and validation checks.

• Global Reach: Supported 15+ languages and 10+ currencies, improving accessibility for international users.

• Compliance: Achieved 100% compliance with international payment regulations and security standards.