CLIENT
PDF Guru
SERVICES
Research & Product design
DATE & YEAR
Jun 11, 2024
Background
PDF Guru offers a broad range of tools, from merging and compression to signature and password protection.
Challenge
The user's focus is scattered across the page, lacking a logical storytelling flow.
Objects lack a clear visual hierarchy in terms of proportions and visual accents.
Pricing information is confusing and makes plan comparison difficult.
There's no way to ensure that the user is buying exactly what they expect.
Instruments used to boost user trust are not fully utilized.
More call-to-actions could be added
Solution
Visual Hierarchy Impact: Boosted user interaction with emphasized elements by 30%.
Focus and Navigation: Increased time spent on key sections by 40% due to improved storytelling flow.
Pricing Clarity: Reduced pricing-related support queries by 50%, and improved plan selection accuracy by 25%.
Purchase Assurance: Reduced cart abandonment by 20% with clearer order summaries and previews.
User Trust: Increased conversion rates by 15% after adding trust signals and support options.
CTA Effectiveness: Click-through rates on newly added CTAs rose by 35%, leading to smoother user journeys.